Terms
Terms & conditions
The working agreement behind planning services, fees, supplier bookings, and traveler responsibilities.
Evercrest Travel Co.
Terms & Conditions
Planning services, fees, supplier bookings, and traveler responsibilities.
Draft for review. These terms must be reviewed against the host agency's requirements, and against applicable state and federal seller-of-travel rules, before publication. Sections marked as editable contain placeholders awaiting verified information.
Professional planning fees
Editable — pending verified details
Evercrest Travel Co. charges a professional planning fee for the research, comparison, coordination, and ongoing support involved in personalized travel planning. The fee is quoted after the discovery conversation, is based on the scope of the work, and is separate from the cost of hotels, flights, cruises, tours, and other travel components.
Fee amounts and structure: [PLACEHOLDER — fee schedule to be confirmed]. Work begins only after the planning scope and service agreement are accepted and the applicable fee is paid.
Fee refundability
Editable — pending verified details
Professional planning fees compensate time and expertise already provided and are generally non-refundable once research begins.
Refund terms: [PLACEHOLDER — refundability terms to be confirmed]. Any exceptions will be stated in the written service agreement.
Scope of services
Editable — pending verified details
Evercrest Travel Co. researches, recommends, arranges, and coordinates travel services provided by independent third-party suppliers. Services may include destination and supplier research, itinerary development, booking coordination, documentation delivery, and support before and during travel.
Services not included: [PLACEHOLDER — exclusions to be confirmed]. Any work outside the agreed scope may require a revised scope and additional fee.
Client approval responsibilities
You are responsible for reviewing all proposals, quotes, itineraries, and confirmations for accuracy before approving them, including dates, destinations, room and cabin categories, flight times, traveler names, and inclusions.
Bookings are made only after your written approval. Once approved and confirmed, supplier terms apply, and errors identified after confirmation may not be correctable without penalties or repricing.
Supplier terms
Editable — pending verified details
Every reservation is subject to the terms and conditions of the supplier providing it, including deposit schedules, cancellation and change penalties, age and occupancy rules, and refund policies. Those terms are provided to you before booking and become part of your agreement with that supplier.
Host agency or accreditation disclosures: [PLACEHOLDER — legal entity, host agency, and accreditation details to be confirmed].
Pricing and availability
Quoted pricing and availability are not guaranteed until the applicable supplier confirms the reservation and any required deposit is received. Prices may change due to supplier repricing, currency movement, taxes and fees, or inventory changes between quotation and confirmation.
Changes and cancellations
Editable — pending verified details
Change and cancellation requests are handled promptly, but outcomes are determined by supplier policy. Penalties, fare differences, and non-refundable amounts are set by the supplier, not by Evercrest Travel Co.
Evercrest change or cancellation service fees: [PLACEHOLDER — service fee schedule to be confirmed].
Payment deadlines
Editable — pending verified details
Deposits and final payments are due by the deadlines set by each supplier. Missing a deadline can result in automatic cancellation, loss of deposits, or repricing, and those outcomes are outside my control.
Payments for travel are made directly to the supplier or through the applicable booking channel. Payment methods and processing details: [PLACEHOLDER — payment processor and accepted methods to be confirmed]. Payment information is never collected through this website.
Traveler-name accuracy
Traveler names must exactly match the government-issued identification or passport that will be used for travel, including middle names where required.
You are responsible for supplying accurate names and reviewing them on all confirmations. Corrections after ticketing or confirmation may incur supplier fees or require rebooking at current prices, and some tickets cannot be corrected at all.
Passport, visa, health, and entry requirements
Travelers are responsible for verifying and meeting all passport, visa, transit, health, vaccination, and entry requirements for every destination and connection point, using official government sources.
Requirements change without notice. Any guidance shared is provided as a courtesy and is not a substitute for official sources, and Evercrest Travel Co. is not responsible for denied boarding or entry.
Travel insurance
Travel insurance will be offered when applicable and is strongly encouraged. Coverage, exclusions, eligibility, pricing, and claims decisions are controlled entirely by the insurance provider.
If insurance is declined, you accept responsibility for financial losses arising from cancellation, interruption, delay, medical events, or other covered risks.
Third-party supplier responsibility
Evercrest Travel Co. acts as an intermediary in arranging travel services provided by independent third parties, including airlines, hotels, resorts, cruise lines, tour operators, ground transportation companies, and insurers.
Those suppliers are responsible for the services they deliver. Evercrest Travel Co. is not liable for their acts, omissions, delays, cancellations, overbooking, service quality, injury, loss, or damage.
Force majeure and disruptions
Neither Evercrest Travel Co. nor its suppliers is responsible for events beyond reasonable control, including weather, natural disasters, epidemics and public-health measures, strikes and labor actions, government actions, border closures, civil unrest, mechanical failures, or air-traffic disruption.
In these situations I will help assess options, communicate with suppliers where appropriate, and advocate for the best available resolution. Refunds, waivers, and rebooking remain at the discretion of the supplier or insurer.
Chargebacks and disputes
If a concern arises, please contact me directly first so it can be documented and pursued with the appropriate supplier.
Initiating a chargeback for services that were delivered, or for supplier charges governed by accepted supplier terms, does not remove your obligations under those terms and may result in cancelled reservations and forfeited payments.
Governing law
Editable — pending verified details
These terms are governed by the laws of [PLACEHOLDER — governing state or jurisdiction to be confirmed], without regard to conflict-of-law principles. Venue and dispute-resolution terms: [PLACEHOLDER — venue and dispute resolution to be confirmed].
Contact details
Editable — pending verified details
Evercrest Travel Co. — based in Maine, planning journeys worldwide. Questions about these terms may be sent to mark@evercresttravel.com.
Registered legal entity name, mailing address, host agency affiliation, seller-of-travel registration, and accreditation numbers: [PLACEHOLDER — verified details to be provided].
Questions about these terms? Email mark@evercresttravel.com.
